Refund and Return Policy
At DudduToys, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, our Refund and Return Policy outlines the steps you can take to return items and receive a refund or exchange. We strive to make the process as simple and straightforward as possible.
Our Refund and Return Policy
- Eligibility: Items must be returned within 30 days of purchase, in their original condition, and with all packaging and tags intact.
- Non-Returnable Items: Certain items, such as clearance products, personalized items, and opened packaging, are not eligible for return.
- Return Process:
- Contact Us: Reach out to our customer service team at support@duddutoys.com to initiate a return. Please include your order number and reason for return.
- Receive Authorization: Our team will provide you with a return authorization number and instructions for returning the item.
- Ship the Item: Carefully package the item and ship it back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or we made an error.
- Refunds: Once we receive and inspect your returned item, we will process your refund to the original payment method. Refunds typically take 5-7 business days to appear in your account.
- Exchanges: If you wish to exchange an item, please indicate this when contacting us. We will arrange for the new item to be sent once we receive the original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions for returning the item and ensure you receive a replacement or refund at no additional cost.
Contact Us
For any questions or concerns regarding our Refund and Return Policy, please contact us at support@duddutoys.com. Our team is here to assist you and ensure a smooth return process.